I’ll try to give you some advices on this:
1 Set aside a specific time to make your phone calls.
2 Have a calendar and a pencil at hand.
3 Gather all of your information and supplies before making your calls.
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have the number to call
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have the name of the person you need to speak to
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have all of your personal info at hand – calendar, full name, address and phone number and email to reach you at.
4 Think about what you need to accomplish with this call and make note of it. It can help to write down your "talking points".
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Make note of any questions you need to ask.
5 If you feel nervous or uncomfortable, take a moment to visualise the conversation in your mind and take a few deep breaths.
6 Place the phone call.
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Use the special and very polite words and constructions of words.
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Opening- it includes greeting & self introduction.
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Warming up- "Am I talking with___."
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Giving the message- it includes the purpose of calling.
7 When you are finished with the call take time to thank the other person and repeat the important information.
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"Thank you and I'll see you on ____"
